FAQ
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DO YOU SHIP INTERNATIONALLY?
Yes, we do ship internationally! Whether you're in Europe, Asia, North America, or anywhere else in the world, we can deliver our products to you. We're committed to making sure our customers worldwide can enjoy our products wherever they are.
HOW MUCH IS SHIPPING?
To meet the expectations of our clients and customers, delivery is currently FREE !
WHEN WILL I RECEIVE MY ORDER CONFIRMATION?
We send the order confirmation immediately to the provided e-mail address or telephone number. You will receive all information regarding the shipment in the message.
HOW LONG DO I NEED TO WAIT FOR MY ORDER?
UK Average delivery time is 4-10 days.
US Average delivery time is 5-10 days.
CA Average delivery time is 5-15 days.
AU Average delivery time is 5-9 days.
For other destinations the average delivery time varies from 7 to 15 days. Should you require any more information please contact our customer support team via email: babydolllondon.team@gmail.com or drop us a message in our live chat!
WHAT SIZE SHOULD I CHOOSE?
When selecting the right size for your purchase, you can refer to the size charts available in the product description for a perfect fit. However, if you're unsure or need further assistance, feel free to message us your measurements, and we'll be happy to help you choose the right size. Your satisfaction is our priority!
CAN I RETURN AN ITEM ?
Absolutely! We accept returns and exchanges, up to a maximum of 14 days after delivery.
To start a return, you can contact us at babydolllondon.team@gmail.com. Please note that returns will need to be sent to the given address.
Size replacement is free.
You will find more information in our 'Refund Policy' page.
HOW DO I TRACK MY ORDER?
Once your item is shipped, we'll promptly send a tracking number to the email you provided. If you ever have any doubts about the status of your shipment, our convenient live chat is at your service. Simply provide us with your order confirmation number, and we'll assist you promptly. Alternatively, you can always reach out to our dedicated customer support team via email at babydolllondon.team@gmail.com. We're here to ensure a smooth and satisfactory shopping experience for you!
DO YOU OFFER WHOLESALE?
Yes we do! For Wholesale Enquiries please email us on babydolllondon.team@gmail.com and we will get back to you within 2 working days.
HERE TO HELP
At Babydoll London it's not just about the lingerie you wear; it's about the experience we provide. We're dedicated to not only making you look and feel fabulous but also ensuring that every interaction with us is nothing short of exceptional.
Our commitment to your satisfaction goes beyond the garments themselves. We understand that life can be hectic, so we've made it our mission to make your shopping experience as effortless as possible. Our customer service team is here to take care of all your needs, making your life just a bit easier.
From styling advice to order inquiries, our team is ready and waiting to assist you. Whether you have questions about sizing, need recommendations, or simply want to chat about the latest trends, we're here to help. Your satisfaction is our priority.
Don't hesitate to reach out to us—we'd love to hear from you! Get in touch with our customer service team during our opening hours: Monday to Friday from 8am to 8pm, and Saturday and Sunday from 10am to 5pm. Your journey to discovering your style and embracing your confidence starts here, at Babydoll London.
