Frequently asked questions
HOW CAN I TRACK MY ORDER?
Once your item is shipped, you’ll receive a tracking number via the email you provided at checkout.
To check the status of your delivery at any time, simply visit our Track My Order page and enter your order confirmation number.
If you have any questions or need further assistance, feel free to reach out to our customer support team at:
📧 info@babydolllondon.com
CAN I RETURN AN ITEM ?
Absolutely! We accept returns and exchanges, up to a maximum of 14 days after delivery.
To start a return, you can contact us at info@babydolllondon.com Please note that returns will need to be sent to the given address.
WHAT SIZE SHOULD I CHOOSE?
When selecting the right size for your purchase, you can refer to the size charts available in the product description for a perfect fit. However, if you're unsure or need further assistance, feel free to message us your measurements, and we'll be happy to help you choose the right size. Your satisfaction is our priority!
DO YOU SHIP INTERNATIONALLY?
Yes, we do ship internationally! Whether you're in Europe, Asia, North America, or anywhere else in the world, we can deliver our products to you. We're committed to making sure our customers worldwide can enjoy our products wherever they are.
HOW MUCH IS SHIPPING?
To meet the expectations of our clients and customers, delivery is currently FREE !
WHEN WILL I RECEIVE MY ORDER COMFIRMATION?
We send the order confirmation immediately to the provided e-mail address or telephone number. You will receive all information regarding the shipment in the message.
DO YOU OFFER WHOLESALE?
Yes we do! For Wholesale Enquiries please email us on info@babydolllondon.com and we will get back to you within 2 working days.
HOW LONG DO I NEED TO WAIT FOR MY ORDER?
UK Average delivery time is 4-10 days.
US Average delivery time is 5-10 days.
CA Average delivery time is 5-15 days.
AU Average delivery time is 5-9 days.
For other destinations the average delivery time varies from 7 to 15 days. Should you require any more information please contact our customer support team via email: info@babydolllondon.com or drop us a message in our live chat!
